Privacy Policy

Last updated: January 2025

1. Introduction

CoreBit - FZCO ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal identification information (name, email address, phone number, company name)
• Project requirements and business information
• Communication records, including emails, calls, and meeting notes
• Payment and billing information
• Technical information related to your projects
• Website usage data (IP address, browser type, pages visited, time spent)

3. How We Collect Information

We collect information through:

• Direct communication (emails, forms, phone calls, meetings)
• Project collaboration platforms and tools
• Website analytics and cookies
• Payment processing systems
• Third-party integrations necessary for service delivery

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Communicate with you about projects, updates, and support
• Send technical notices, updates, and administrative messages
• Respond to your comments, questions, and requests
• Analyze usage patterns to improve our services
• Comply with legal obligations and protect our rights
• Prevent fraud and enhance security

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With service providers who assist in our operations (hosting, payment processing, analytics)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• In connection with a business transaction (merger, acquisition, asset sale)
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and backup systems
• Incident response procedures

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Typically, we retain:

• Project-related data for 7 years after project completion
• Communication records for 3 years
• Financial records as required by applicable law
• Website analytics data for 2 years

8. Your Rights and Choices

You have the right to:

• Access your personal information and receive a copy
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Request restriction of processing
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@core-bit.io

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website usage. You can control cookie settings through your browser preferences. Types of cookies we may use include:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Preference cookies to remember your settings

10. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to third-party sites or services. We encourage you to review the privacy policies of any third-party services you use.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

CoreBit - FZCO
Email: info@core-bit.io

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws.

15. Governing Law

This privacy policy is governed by the laws of the United Arab Emirates. Any disputes relating to this policy will be subject to the jurisdiction of the UAE courts.